Having just recently polished off lunch, my brain is filled with a topic I have to share, hopefully flushing it from my brain in the process. I had a pita sandwich from a local place that I've been patronizing for well over 10 years now. When I started going there, they only had the one little store, and they were only open from 8 AM - 3 PM on workdays. They've grown over the years, adding a couple of other stores, one of which is even open part of the day on Saturdays now. Anyway, the first location is the one that I go to most of the time because it's closest to the office. It's just a little building with no place to sit down or anything. You pretty much walk in, wait in line, place your order, move around for a little while to get out of everyone else's way that you are constantly in while waiting for your order to be prepared, pick up your order when they call your name, and get the heck out to go eat. That's one way of doing it.
The preferred method of interacting with the place, though, is to call ahead and place your order, which they prepare before you get there. That way, you can just go to the special call-ahead register to quickly pay, pick up, and leave. I used the preferred method today, but the start of that call got me thinking about how it's a bit awkward. Obviously, when they answer, they're not expecting small talk about their health or the weather or anything. They're busy people, and they have a job to do and they don't want to talk to you just now. However, I feel some compulsion to announce my intention to them: "Hi, I'd like to place an order for pick up," is something you might hear me say if you were around me when I called to place an order for pick up.
And maybe that's fine, but it seems silly to me. First of all, of course I want to place an order for pick up. It's not like they deliver. And it's not like I can place an order to dine in. Really, the only option I have is to place an order for pick up. Has ordering pizzas so conditioned me that I'm inflexible in the way I start a food order call? Why can't I just launch into my order? Why do I need the preamble? Do I somehow think they might not be ready to write it down, sort of like the protocol where you ask people if they're ready to write down a phone number when you give it to them over the phone? Do I worry they might not know I'm calling to make an order, that maybe I want to know when they close or whether they sell things other than pita sandwiches or where my socks are or some such nonsense? Am I concerned that they can't process my order without the preamble?
I mean, what would you do if I called you and said, "Hi, I'd like to talk to you on the phone now?" I'd like to think that you would either hang up or say something to the effect of, "Duh." but I guess that reaction would cure me of such things. Sigh. I'll probably keep doing it until they respond with a "Duh."
I'm going to stop writing this post now.
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